Customer Information
Refund & Cancellation Policy
Effective July 22, 2026
Refund and cancellation options depend on whether supplier purchasing, production, customization, packaging, or shipment has started.
Before order release
Send a cancellation request in writing as soon as possible. Unused paid amounts may be reviewed for refund before materials are committed and before production, procurement, or customization begins. Any approval remains subject to the accepted order documents and applicable law.
After purchasing or custom work begins
Custom and made-to-order items are prepared for the approved specifications and may not be resalable. Once materials are committed or work starts, cancellation, changes, and refunds are generally limited unless Havenhall approves an exception in writing or applicable law requires another result.
Damage, missing items, or specification issues
Email Support@HavenhallInc.com promptly with the order reference, delivery date, photos, packaging condition, and a description. Do not discard packaging or alter the affected item until the review is complete when practical.
Possible resolution
Depending on the documented issue, product condition, order terms, and applicable law, a resolution may include repair review, replacement review, credit, partial refund, or refund. A website inquiry does not itself establish eligibility.
Approved refunds
The approved amount, payment method, and processing timing will be confirmed in writing. Banks and payment providers may require additional time after Havenhall initiates an approved refund.
Non-waivable rights
This policy does not limit consumer rights that cannot legally be waived. The accepted quotation, invoice, written specifications, change orders, and customer agreement should be reviewed together with this summary.